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What happens when I deactivate my account?
What happens when I deactivate my account?

The phone will immediately become inoperable and you’ll have 14 days to send it back to us to avoid being charged.

Updated over a week ago

When you cancel your Aqua One subscription, your Aqua One will become inoperable immediately.


You will receive a pre-paid shipping label to return the Aqua One within 14 days of cancellation. If the Aqua One is not returned within the 14-day window, your account will be charged for the device.

Please contact [email protected] if you have any further questions about the deactivation process.

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