Entered the Wrong Address During Check Out? Here's How to Fix It Fast
Oops, wrong address? No problem! Here's how to update it:
Head to our website's chatbot at cyberdive.co
After speaking with our chatbot, you will have the option to select 'Get more help'.
Submit a ticket and a Customer Care representative will reach out to you.
To speed up the process, add the correct address in the ticket notes!
We'll help correct the address before your order ships. Quick and easy!
How quickly can the address be changed?
We recommend contacting us as soon as possible — ideally before your order has shipped. Once an order is in transit, rerouting may not always be possible depending on the carrier and how far the shipment has progressed. The sooner you reach out, the better the chance of getting it corrected in time.
What if my order has already shipped to the wrong address?
If your order has already shipped, contact our Customer Care team immediately through the chatbot on our website. Our team will contact the shipping carrier to attempt rerouting. If delivery to the wrong address has already occurred, we'll work with you to find the best resolution, which may include sending a replacement.
Include the email address used to purchase in your ticket to help us locate your order quickly.