Cyber Dive

Your complete Aqua One guide — covering data privacy, monitoring transparency, ordering, shipping, warranty, co-parenting, VPN compatibility, and more in one place.

Complete Guide to Aqua One for Parents

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Didn't get a confirmation email after ordering your Aqua One? Here's where to look and what to do if it's missing from your inbox.

Where is My Confirmation Email?

Yes — Aqua One offers Buy Now, Pay Later through Klarna and Afterpay at checkout, so you can split your purchase into manageable installments with no fees from Cyber Dive.

Is there a “Buy Now, Pay Later” option?

Track your Aqua One shipment using the tracking number in your shipping confirmation email, or contact Cyber Dive Customer Care for an order status update.

Where is my order?

Entered the wrong shipping address at checkout? Learn how to update it quickly via the Cyber Dive chatbot before your Aqua One order goes out.

How to Update Your Shipping Address

Aqua One ships free within the United States and is not currently available for international delivery. Learn about US shipping timelines and what to expect after ordering.

Does Aqua One Ship Internationally?

Aqua One ships free to all US addresses — no hidden fees or surprise costs at checkout. Learn about estimated delivery times and what happens after you order.

How Much is Shipping?

You can buy the Aqua One now and activate it whenever you're ready — it does not come pre-activated. Here's what to expect and how setup works when you're ready…

Can I Buy Now and Activate the Phone Later?

Get answers about ordering the Aqua One, delivery timelines, activation, and payment options.

Ordering, Shipping & Activation

No. Your child won't know their Aqua One is being monitored unless you tell them. Monitoring runs silently in the background and is invisible on their device.

Will My Child Know I'm Monitoring Them?

Cyber Dive uses encrypted, air-gapped servers and never shares your family's data with outside parties. Here's a full breakdown of how your family's privacy is protected.

How Does Cyber Dive Protect My Privacy?

Aqua One's Nudity Prevention uses on-device AI to detect nudity in real time. No images are stored or sent to Cyber Dive. Here's how the detection process actually works.

Nudity Prevention: AI Training Data

Your child's data is encrypted, stored securely, and never shared with third parties. Learn exactly how Cyber Dive protects your family's information.

Is My Child’s Data Secure?

No — Cyber Dive does not have access to your child's camera. The Nudity Prevention feature processes images entirely on-device and no footage is ever sent to Cyber Dive.

Does Cyber Dive Have Access to My Child’s Camera?

No. Cyber Dive cannot see the photos scanned by the Nudity Prevention feature. Detection happens entirely on-device, and no images are transmitted to Cyber Dive's servers.

Can Cyber Dive See Nudity Prevention Photos?

Understand how Cyber Dive handles data, privacy, and what is monitored.

Privacy, Data & Monitoring Transparency

Need to update your payment method for your Aqua One plan? Learn how to manage your billing through Klarna or Afterpay — Aqua One itself has no recurring charges.

How to Change My Payment Method

Submit a Cyber Dive support ticket through the Parent Dashboard chatbot — a live Customer Care agent will respond to resolve your issue as quickly as possible.

How do I submit a support ticket?

If you were charged twice for your Aqua One order, here's how to contact Cyber Dive support quickly to get a refund issued to your original payment method.

I Was Charged Twice for My Aqua One Order

Cyber Dive doesn't offer phone support, but you can get fast help by submitting a support ticket through the chat on the Parent Dashboard or Cyber Dive website.

Does Cyber Dive Offer Over-The-Phone Support?

Need to cancel your Aqua One order before or after it ships? Here's how to reach the Cyber Dive Customer Care team quickly through the website chatbot.

How do I cancel my Aqua One purchase?

Want to pay off your Aqua One installment plan ahead of schedule? Here's how to settle your balance early through Klarna or Afterpay.

How do I pay off my Aqua One payment plan early?

Interested in Aqua X for your organization? Schedule a personalized demo to see how the platform works and whether it's the right fit for your team.

How do I schedule a demo for Aqua X

Need help? Learn how to reach support, get help with billing, and handle returns.

Support & Customer Service

Cyber Dive's Lifetime Warranty covers hardware defects, cracked screens, and more. Learn exactly what's covered, what's not, and how to get your device repaired or replaced.

What is Cyber Dive’s Warranty Policy?

The Aqua One is not covered by Google's warranty. It operates independently and is backed by Cyber Dive's own Lifetime Warranty instead.

Is the Aqua One covered by Google’s Warranty?

Unhappy with your Aqua One? Return it within 30 days in original condition for a full refund. Learn how the process works, what's covered, and how to request a return.

Our 30-Day Satisfaction Guarantee

Aqua One has a defect on your device? Learn how to file a warranty claim step by step and what to expect during the review and resolution process.

How Does Your Warranty Claim Policy Work?

Know your rights and protections when purchasing Aqua One.

Warranties & Satisfaction Guarantee

Aqua One monitors all Instagram accounts on the device through Instant Replay. Even if your child has multiple profiles, you'll see activity across all of them.

What If My Child Has Multiple Instagram Accounts?

Yes — Aqua One tracks incognito and private browsing using Instant Replay at the operating system level, so your child's activity is visible in your dashboard no matter which browser…

Does Aqua One Track Incognito Browsing?

Yes, the Bark app is compatible with the Aqua One and can be used alongside Cyber Dive's monitoring for extra alerts on concerning content in messages and emails.

Is the Bark App Compatible with Aqua One?

Cyber Dive's monitoring software is built exclusively into the Aqua One and cannot be installed on any other phone. Here's why that makes it the most secure parental monitoring solution.

Can I Install Monitoring on Another Phone?

Yes, Aqua One monitors apps even when a VPN is active. The monitoring is built into the device itself, so a VPN can't block your visibility into your child's activity.

Does Aqua One Monitor Apps with a VPN?

Yes. Aqua One's Parent Dashboard can be shared with up to 5 trusted adults, making it easy for co-parents across different households to stay equally informed.

Does Aqua One Work for Co-Parents?

Discover what the Aqua One supports and how it functions across different environments.

Device Compatibility & Features

Aqua One doesn't block social media — it gives you full visibility into how your child uses it, so you can stay informed without restricting their social connections.

Is Aqua One pro-social media?

Talking to your child about Aqua One works best when it's honest and open. Get tips on framing the conversation around trust, safety, and healthy digital habits.

How do I talk to my child about using Aqua One?

Resources to help you introduce Aqua One and manage your child’s digital life.

Parenting Support & Device Education

Find out where to buy a phone case or screen protector for your Aqua One — it fits the Google Pixel 9, cases available at the  Google Store, Amazon, Best…

Where can I get a phone case for the Aqua One?

Find extra items that go with your Aqua One phone.

Accessories & Add-Ons

Find answers and get help from Intercom Support and Community Experts

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