Cyber Dive

Other

I ordered Aqua One—why haven’t I received a confirmation email?

Where is My Confirmation Email?

Does Cyber Dive offer financing or buy now, pay later options?

Is there a “Buy Now, Pay Later” option?

Where is my order?

How do I update my shipping address before my Aqua One order goes out?

Can I order the Aqua One from outside the United States?

Does the Aqua One have International Availability and Shipping?

What does shipping cost for the Aqua One phone?

How Much is Shipping?

Can I buy the Aqua One now and activate it later, or does it come pre-activated?

Can I Buy the Phone Now and Activate Later? Does It Come Activated?

Get answers about ordering the Aqua One, delivery timelines, activation, and payment options.

Ordering, Shipping & Activation

Is my child notified or aware that their phone is being monitored?

Will My Child Know That I’m Monitoring Their Phone?

What data privacy protections does Cyber Dive offer for families?

How Does Cyber Dive Protect My Family’s Data and Privacy?

Where does Aqua One’s Nudity Prevention feature get its image training data?

How does your Nudity Prevention feature get their data samples?

How does Cyber Dive keep my child’s personal data safe?

Is My Child’s Data Secure?

Can Cyber Dive remotely access my child’s phone camera?

Does Cyber Dive Have Access to My Child’s Camera?

Does Cyber Dive have access to the photos scanned by the Nudity Prevention feature?

Can Cyber Dive See the Photos My Child Takes for the Nudity Prevention Feature?

Understand how Cyber Dive handles data, privacy, and what is monitored.

Privacy, Data & Monitoring Transparency

How can I update the credit card or payment method on my Aqua One subscription?

How do I change my payment method for recurring payments?

How can I send a support request to Cyber Dive?

How do I submit a support ticket?

What should I do if I was charged twice for my Aqua One order?

Can I speak with Cyber Dive customer service by phone?

Does Cyber Dive Offer Over-The-Phone Support?

How do I cancel my Aqua One purchase?

Need help? Learn how to reach support, get help with billing, and handle returns.

Support & Customer Service

What warranty coverage does the Aqua One include?

What is Cyber Dive’s Warranty Policy?

Does Aqua One qualify for warranty coverage from Google?

Is the Aqua One covered by Google’s Warranty?

What is Cyber Dive’s 30-day return or satisfaction policy?

Our 30-Day Satisfaction Guarantee

How do I file a warranty claim for a damaged or defective Aqua One?

How Does Your Warranty Claim Policy Work?

Know your rights and protections when purchasing Aqua One.

Warranties & Satisfaction Guarantee

Can Aqua One detect multiple Instagram accounts on my child’s phone?

What happens if my child has more than one Instagram account?

Can Aqua One track browsing in Incognito or Private Mode?

Will Incognito/Private Mode Be Monitored?

Can I use Bark alongside Aqua One for monitoring?

Is the Bark App Compatible with Aqua One?

Can I install Cyber Dive’s monitoring tools on a phone other than Aqua One?

Does Aqua One still track app activity if a VPN is active?

Can the Aqua one still Monitor Apps with Secure VPN?

Can co-parents use Aqua One together across different households?

Does Aqua One Work Effectively with Co-Parents and Dual Households?

Discover what the Aqua One supports and how it functions across different environments.

Device Compatibility & Features

Does Aqua One allow or block access to social media apps?

Is Aqua One pro-social media?

What’s the best way to explain Aqua One to my child?

How do I talk to my child about using Aqua One?

Resources to help you introduce Aqua One and manage your child’s digital life.

Parenting Support & Device Education

Where can I get a phone case for the Aqua One?

Find extra items that go with your Aqua One phone.

Accessories & Add-Ons

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.