We know it's frustrating when your kid's Aqua One won't turn on so here are some troubleshooting tips.
Plug the device into a wall outlet using the factory-provided charger and cable (not into a computer product or other power source). Does the battery charging indicator light up on the screen and display the battery percentage?
If YES. Leave it to charge until it reaches 25% before powering it on.
If NO. Leave the device to charge for 1 hour, then tap the power button once.
If the device doesn’t power on, try using a different USB cable and charging port.
If these solutions don't work, please email [email protected] or click the chat bubble on the bottom right side of your browser so our Customer Care Team can assist you.