Cyber Dive

Get quick answers to common Aqua One account and device setup issues, including password resets, storage alerts, wrong shipping addresses, and lost shipments.

Aqua One Troubleshooting & Account Support

Troubleshooting

If your child forgets their Aqua One password, contact Cyber Dive Customer Care through the Parent Dashboard.

What to Do If My Child Forgets Their Password

You can connect multiple Aqua One devices to one Parent Dashboard account. Here's how to link each device using the code shown on each child's phone.

How to Connect Multiple Aqua One Devices

The Parent Dashboard's full monitoring features (Instant Replay, app tracking, and more) are only available when an Aqua One device is connected to your account.

Why You Need an Aqua One for Dashboard Access

Learn how to manage multiple devices and troubleshoot user access issues.

Account & Device Management

The Aqua One requires an active internet connection to send real-time activity to your Parent Dashboard. Learn what happens to monitoring when your child goes offline.

Does Aqua One Monitor Activity When Offline?

Learn what the yellow and red storage alerts on your Aqua One Parent Dashboard mean and how to free up space to keep monitoring running without interruption.

What Happens When Aqua One Is Low on Storage?

Resolve issues related to phone performance, storage, and offline tracking.

Device Functionality & Troubleshooting

If your Aqua One was delivered to the wrong address, contact Cyber Dive Customer Care immediately through the chatbot to correct it before your order ships further.

My Aqua One Was Shipped to the Wrong Address

Aqua One shipment lost? Follow these three steps to report it through your Parent Dashboard and get a resolution.

Resolve a Lost Aqua One Shipment

Get help with delivery problems, incorrect addresses, or lost packages.

Shipping & Delivery Issues

Find answers and get help from Intercom Support and Community Experts

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