We've got you covered with our Aqua One replacement policy!

We're so sorry to hear that! We understand the awful feeling that is, so we offer our Aqua One customers unlimited free replacements for lost or damaged phones.

First, have you tried to find your child’s Aqua One using your Parent Dashboard’s location feature? If you have and can’t seem to track it, please contact our Customer Care team at [email protected] or click the chat bubble on the bottom right of your browser to speak with a team member.

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