Live chat may not always be available, but you can easily submit a ticket for review. Visit our website and chat with our Virtual Assistant, FIN! FIN is ready to answer your questions and might even provide a solution right away.
At the end of the chat, you'll have the option to select "Get More Help" and submit a ticket to our Customer Care team. Once submitted, our agents will review your ticket and get back to you as soon as possible.
What information should I include in my ticket?
The more detail you provide, the faster our team can help. We recommend including:
Your order number (for billing or shipping issues)
The email address or phone number associated with your account
A clear description of the issue, including any error messages or steps you've already tried
Screenshots if applicable (especially for dashboard or device issues)
How quickly will I hear back?
Our Customer Care team typically responds by the next business day. If your issue is urgent — such as a billing dispute — mention this in your ticket and our team will prioritize accordingly.
If you're a current Aqua One user, you can also access live chat directly from your Parent Dashboard at app.cyberdive.co for faster assistance.