Account & Device Setup Help
How Do I Set Up Multiple Devices Under One Parent Account?
To connect your new child’s device to your existing account, open the settings page on your Parent Dashboard. Under ‘Account Management,’ tap ‘Connect New Device’ and enter the 5-digit code shown on your Aqua One.
This code is unique to the device and ensures a secure link between your child’s phone and your Parent Dashboard. Once the code is entered, the phone will instantly appear in your dashboard, giving you full access to manage settings, monitor activity, and apply safety features. This makes it easy to keep all your child’s devices connected under one account and ensures a smooth setup experience for both you and your child.
What Should I Do If My Child Forgets Their Password?
If your child forgets their password, simply reach out to Customer Care via your Parent Dashboard to speak with one of our live agents. We’ll assist you with the process of resetting the phone so your child can regain access quickly and safely.
What If the Device Runs Out of Storage Space?
Step 1 is to open settings to check the phone’s storage usage. If your child’s device is running low on data, start by deleting downloaded files, apps, and media you don’t need. Step 2 is to move photos and videos to cloud services like Google Drive or Dropbox and then delete them from your device. You can also clear app caches by going to Settings > Apps > [App] > Clear Cache, or uninstall apps on their phone. Finally, use apps like Google Photos for free to copy files and compress existing media. and reduce the quality of future photos and videos to save space.
Delivery Issues & Address Problems
What If My Aqua One Order Was Sent to the Wrong Shipping Address?
If you entered the wrong address at checkout, please contact our Customer Care team right away via our chatbot. Submit a ticket, and we’ll respond promptly to help correct the issue.
How to Resolve a Lost Aqua One Shipment Quickly
If your Aqua One shipment is delayed or lost, we’re here to help. First, go to your Parent Dashboard and contact our live Customer Care agents to report the issue. Please wait at least 5 days after the last tracking update before reaching out. Our team will then contact the shipping carrier to investigate and keep you updated throughout the process. Whether we recover your package or send a free replacement, we’ll make sure you’re taken care of.