Your Complete Guide to Aqua One: Privacy, Monitoring, Orders, and Support for Modern Parents

Absolutely! Your child’s data is completely secure and only you and your child can access it. Cyber Dive does not share your data with any outside parties, including network or service providers.

We store data in small, scrambled pieces on secure servers that are isolated from public access. When you view your Parent Dashboard, the system reassembles the pieces. Until then, the data remains unreadable and fully protected.

No, your child won’t know their phone is being monitored unless you decide to tell them. The monitoring runs quietly in the background, giving you peace of mind without alerting them.

That said, it’s a good idea to have open talks about online safety and responsible phone use. This helps build trust and teaches them why staying safe online matters.

Yes, the Aqua One monitors activity in incognito or private mode across any browser. You’ll see exactly what your child viewed, and the activity is available for playback on your Parent Dashboard.

If you’d prefer to disable incognito mode altogether, you can do so using Google Family Link. Just open the app, select your child, go to “Filters on Google Chrome,” and manage sites under approved or blocked. You can add exceptions and apply custom browsing rules to fit your family’s needs.

Aqua One doesn’t block specific sites, but you can manage your child’s screen time and app access using Google Family Link or other third-party apps.

Just open the Family Link app, select your child, and go to the “Controls” section. From there, tap “App limits” to view their apps and choose which ones to block or restrict. It’s a simple way to guide their phone use while still giving them some freedom.

Our monitoring software is built directly into the Aqua One and can’t be downloaded onto any other device.

Because it’s fully integrated, your child can’t uninstall it. This setup ensures the monitoring features stay active and secure—giving you peace of mind every step of the way.

Yes! Aqua One is built for co-parenting. You can share the Parent Dashboard with up to five other people, giving them real-time access to your child’s activity from anywhere.

You both will have your own accounts to view activity and save videos for later viewing. As the primary parent who set up the Aqua One, only you can edit your child’s profile, unlock the phone if the nudity prevention feature is triggered, and revoke shared access at any time.

Yes, you can still monitor apps even if a secure VPN is active. Aqua One’s built-in monitoring features work through the device itself, so you’ll continue to see your child’s online activity no matter what.

It’s also compatible with third-party tools like Bark and Google Family Link, giving you the flexibility to customize your monitoring setup based on what works best for your family.

Aqua One ships for free to all locations within the United States with no hidden fees or surprise costs at checkout. We believe keeping your child safe should be simple and affordable, which is why we cover the cost of shipping on every order.

At this time, we’re not able to deliver Aqua One internationally. We know families around the world are interested, and we’re working hard behind the scenes to make global shipping possible in the future. Stay tuned for updates as we continue to expand!

Your order confirmation email is on the way and will be sent to the email address you used at checkout. If you don’t see it in your inbox, check your spam or junk folders, it can sometimes end up there by mistake.

Once your order ships, you’ll get another email with your tracking number so you can follow your Aqua One right to your door!

Entered the wrong address at checkout? No worries—here’s how to fix it quickly:

Go to our website at cyberdive.co and open the chatbot. After your initial chat, select “Get more help.” From there, submit a support ticket.

Be sure to include your correct address in the ticket notes to help speed things up! A Customer Care representative will reach out to you the next business day.

If you purchased an Aqua One with a payment plan, you can update your payment method anytime. Just log in to your account on ClickFunnels using the email you used at checkout. After entering your login details, check your email or phone for a confirmation code and enter it to complete the login process. Once logged in, go to the “Subscriptions” tab, find your active subscription, and click on it. Then, click the settings wheel on the right side of the screen, where you can add or change your payment method for your subscription.

Get your Aqua One with easy installment payments! At checkout, choose your preferred payment method. You can pay $180 over 6 months or $50 over 24 months instead of paying the full price upfront. Make your first payment at checkout and the rest will be spread out over your chosen plan for your convenience.

Our Lifetime Warranty covers hardware defects, software issues, damaged phones on delivery, cracked screens (excluding intentional damage), battery replacement, lost or stolen devices (with a police report), and forgotten password resets. Most shipping costs are covered, though you may need to pay to send the device to us for repairs.

The warranty does not cover intentional damage, unauthorized modifications, cosmetic wear, or shipping damage not reported in advance. Please note that this warranty is separate from and not covered by Google’s warranty policy. For more details on the claim process, visit our website.

Our 30-day satisfaction guarantee starts the day your Aqua One is delivered. To qualify for a return, the device must be in its original, undamaged condition. If the device shows any damage, it won’t be covered under the guarantee.

Returns are free because Cyber Dive covers all shipping costs. To request a return, contact Customer Care through your Parent Dashboard. We’ll confirm if you’re within the 30-day window and send you a prepaid return label. After we receive and inspect the phone, we’ll issue a refund to your original payment method within 7 to 10 business days if there’s no damage.

If the phone is damaged such as water damage, cracked screens, or visible external damage, the guarantee does not apply. We’ll evaluate the damage and keep you updated, and you can choose to have the phone returned to you.