Cyber Dive

The Aqua One requires an active internet connection to send real-time activity to your Parent Dashboard. Learn what happens to monitoring when your child goes offline.

Does Aqua One Monitor Activity When Offline?

Learn what the yellow and red storage alerts on your Aqua One Parent Dashboard mean and how to free up space to keep monitoring running without interruption.

What Happens When Aqua One Is Low on Storage?

Aqua One's Mental Health Checks feature has been discontinued as part of the transition to the next-generation device. Here's what that means for you and your child.

Why Did Mental Health Checks Stop?

Aqua One's location tracking feature has been discontinued. Learn why, when it was disabled, and which compatible apps like Life360 you can use instead.

Why can’t I see my child’s location anymore?

Resolve issues related to phone performance, storage, and offline tracking.

Device Functionality & Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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