Unlimited parental monitoring is a big deal and we're here to help you get data into your Parent Dashboard.
If you're not getting your child's activity, there are a couple of things you can try -
Restart the Aqua One.
Connect your Aqua One to strong wifi if it's out of data or doesn’t have a SIM card.
Check the status bar on the top of the Aqua One to see if there is a small TV screen icon.
If the TV screen icon isn’t appearing, go to your apps and search “DataParser.”
Select the app. It will open and close immediately, triggering a reconnection to your Parent Dashboard. (It may take a moment for your kid's activity to appear).
If you still aren't receiving your kid's activity, please contact our Customer Care team at [email protected] or click the chat bubble on the bottom right side of your browser.
Note: App usage stats sync with the Parent Dashboard approximately every 6 hours. Our Engineering Team is currently working to reduce the time between syncs.