Unlimited parental monitoring is a big deal and we're here to help you get data into your Parent Dashboard.
If you're not getting your child's activity, there are a couple of things you can try -
Restart the Aqua One.
Connect your Aqua One to strong wifi if it's out of data or doesn’t have a SIM card.
On your child's Aqua One device, go to the Sure MDM app under settings. Please ensure it says Online in green. If not, please reach out to our Customer Care team.
If you still aren't receiving your kid's activity, please contact our Customer Care team at [email protected] or click the chat bubble on the bottom right side of your browser.
Note: App usage stats sync with the Parent Dashboard approximately every 6 hours. Our Engineering Team is currently working to reduce the time between syncs.