Updates on the Aqua One are recommended to be done on a secure and strong Wi-Fi connection to avoid interruptions.
If you tap Install Now without being connected to a strong Wi-Fi signal, the update could fail. When that happens, a screen will pop up letting you know the update was not successful, along with a reminder to check your internet connection.
That's why we always recommend connecting to Wi-Fi first — it's the only way updates can go through smoothly and securely.
Why can't I update on mobile data?
Update files can be large, especially feature updates. Downloading over mobile data can be slow, unreliable, and may consume a significant portion of your data allowance. A weak or dropped cellular connection mid-update can also cause the installation to fail, which may require troubleshooting to resolve.
Tips for a smooth update:
Connect to your home Wi-Fi network before starting the update
Make sure the signal is strong — move closer to the router if needed
Keep the device plugged in during the update to avoid battery-related interruptions
Ensure at least 15 GB of free storage is available before starting
If you continue to have trouble with updates even on Wi-Fi, contact our Customer Care team through the live chat on your Parent Dashboard.