First, don’t panic. Updates can occasionally hit a bump, but the fix is usually super simple. If the update fails, a screen should pop up on your device showing the reason the update didn’t go through, or a screen giving you the option to reach out to us for support.
Here is what to try first:
Make sure your device has enough storage. We recommend having 15 GB free to install a new update. A full phone can block an update from going through.
Give your device a quick restart and try installing the update again. A fresh start can work wonders.
Check your internet connection. No signal or a weak signal means no update.
Still stuck? Reach out to our support team on your Parent Dashboard. They are real humans and ready to help.
The good news: Most of the time, you will be back on track in just a few taps. Stay calm, follow the steps, and you will be updated in no time.