Please take a moment to review our Help Center article to learn more about what’s covered under our warranty and what is not!
How to File a Warranty Claim
Step 1: Contact Customer Care
Reach out to Cyber Dive’s Customer Care through your Parent Dashboard on your mobile device to start the claim process.
The warranty begins on the original purchase date, even if you haven’t activated the device right away.
Step 2: Provide Details
Share the following:
Proof of purchase
A description of the defect
Supporting evidence, like photos, videos, or screenshots
Step 3: Ship the Device back to us
You’ll be asked to ship the device to us so our team can conduct an in-depth examination and ensure the issue qualifies for a replacement under our warranty policy.
What happens next?
Repair or Replacement Process
If the problem is covered under our warranty, Cyber Dive will repair or replace the device at no cost to you.
What about shipping costs?
Cyber Dive covers all shipping costs involved in the warranty process except for screen damage, battery performance, or forgotten password.
You have 14 days from when the shipping label was sent to return the phone before the label is automatically cancelled.
How do you verify the defect?
Once we receive the device, it will undergo in-house testing to confirm that the issue is covered under the warranty.
What if the issue isn’t covered?
If the defect doesn’t qualify, we’ll:
Reach out to you and let you know why the issue does not fall under our warranty policy.
Provide options, such as a paid replacement or returning the device to you so you can explore third-party repair solutions.
For more details or assistance with a claim, feel free to contact our Customer Care team. We're here to help!
**Aqua One devices purchased through resale are not covered under Cyber Dive's warranty Policy.