What's Covered?
Our Lifetime Warranty is here to make sure your Aqua One device functions the way it’s supposed to. Here’s what we’ve got you covered on:
Hardware Defects
If the sound on your device isn’t working the way it should—whether it’s an issue with the speaker, microphone, or internal audio hardware—we’ll fix it or replace it.Software Issues
If our monitoring software encounters a problem we can’t resolve on our end and it prevents your device from working, we’ve got your back.Damaged Phones Upon Delivery
If your phone itself arrives damaged, we’ll make it right. Just send us a video showing the damaged device and proof of purchase, and we’ll handle it from there. This claim must be made within one week of your delivery date.
What’s Not Covered?
Accidental Damage, Cosmetic Wear and Tear
Damages caused by accidents—like cracked screens, water damage, or drops
Light scratches or marks on the screen or casing, dents, cracks
Slight fading or discoloration
Gradual battery wear from regular charging
Camera performance declining (e.g., reduced clarity or image quality)
Loss or Theft
If your device is lost or stolen
Learn more about how our warranty claim process works by clicking here!
If you're looking for coverage on accidental damages like cracked screens or water damage, we recommend using Progressive Cell Phone Insurance as a third-party provider. Here's how it can help:
Covers accidental damage, including drops, cracks, and water damage.
Offers fast repair or replacement services for covered incidents.
Provides peace of mind with affordable monthly plans.
*Important Note: If you choose to use Progressive Cell Phone Insurance, please note that Cyber Dive is not liable for any claims or issues related to this third-party service. It is a completely separate provider, and any decisions regarding coverage for accidental damages are made directly through them to suit your family’s needs.
If you have questions about what’s covered or need assistance with filing a claim, please reach out to our support team via our website or your Parent Dashboard.