Don't worry! We've got some troubleshooting steps.

If you cannot create a Google account on the Aqua One device, please switch to a browser on your desktop or laptop and try again. Once you have made an account, you can add it to your child’s Aqua One.

(Please note: Your child must be over 13 to create a Google account.)

If you continue to have issues, please contact our Customer Care Team at [email protected] or click the chat bubble on the bottom right side of your browser.